This contains all policies and FAQs regarding Shipping and Delivery.
We start working on your order immediately, if you need an amendment to an order (like address changes) - we recommend contacting our customer support immediately but we cannot guarantee the order can be amended after the order has been labeled and p
We are a US-based company with a branch in Seoul, South Korea. Our products are distributed from our internal distribution centers in Hong Kong and the United States to better facilitate shipping all over the world.
We understand the importance of receiving your order in a timely manner ☺. On average, our team requires between 1-3 working days to fulfill orders. However, please note that some items may take longer to process, especially during peak seasons and a
To help you track the progress of your delivery, an email containing the tracking number and a link to track your order will be sent to the email address associated with your account. To view the latest tracking information for your order, please fol
If you don't have your order with you yet, kindly allow more time as there are cases where the courier may tag them as delivered but it's yet to be delivered (unfortunately, we don't have control over this). If you still don't have your order with yo
"Return to Sender" can occur due to various reasons such as:. In any of these cases, it's advisable to contact the local post office to confirm the status and location of the package. If it's still within the local area, arrangements can often be mad