Depology

We start working on your order immediately, if you need an amendment to an order (like address changes) - we recommend contacting our customer support immediately but we cannot guarantee the order can be amended after the order has been labeled and processed.Please contact us as soon as you notice discrepancies in your order, and we will do our best to assist you.

We start working on your order immediately, if you need an amendment to an order (like address changes) - we recommend contacting our customer support immediately but we cannot guarantee the order can be amended after the order has been labeled and p

Can I update my order after it's been placed?

Shipping & Delivery

My discount code is not working

What forms of payment does Dēpology accept?

I want to collaborate with your brand, who do I contact?

I have a general question about my order.

Do you offer pre-order on out-of-stock items?

General Questions

Where does Dēpology ship from?

How long does an order take to deliver?

How can I check the status of my order?

The delivery status shows it's delivered, but I don't have it.

Why was my package returned to sender?

Refunds, Returns, and Exchange Policy

How do I process a Return or Refund?

What do I do if I received a damaged item?

What do I do if I receive the wrong order?

Refunds, Returns, and Exchanges

Is Dēpology cruelty-free?

How do I layer Matrixyl® 3000 Collagen Serum and Peptide Complex 10% Argireline™ Peptide Serum?

Can I use Vitamin C or acids with Matrixyl or Peptide?

The Power C Antioxidant Radiance Boosting Serum smells different. Is this normal?

Serums

Are the patches safe?

Does the micro darts hurt?

How long should I apply the micro dart patches for?

Where are the micro patches made?

Can I use the patches while pregnant or breastfeeding?

Safe Usage

How are the micro dart patches packaged?

Are micro dart patches for the under eyes only?

How do I know if these patches are right for me?

Skincare Patches

What's the difference between Peptide Eye Cream and Peptide Eye Stick?

Which goes first? Moisturizer or Serum Stick?

Serum Sticks

What products cannot be used with the Matriplex™ Peptide Intense Cream?

Can I use Anti-Aging Retinol Night Cream during pregnancy?

Face Creams & Eye Creams

Product Questions

What is Dēpology?

How did Dēpology start?

Why is Dēpology different?

General Information

How do I cancel my subscription?

How to purchase a subscription?

SMS Notifications

Subscriptions

Do you offer wholesale?

Wholesale

Can I update my order after it's been placed?Updated a year ago