Depology

We&apos;re so sorry to learn this! &#x1F625;&#xA0;Rest assured, your satisfaction is our top priority, and we&apos;re committed to making this right for you. Please allow us to make this right and ensure you receive the correct order as soon as possible.Please take a photo of the package and item(s) you received. Kindly indicate if the package has been tampered with.Please attach the photo of the product and shipping label for our reference&#xA0;to support@depology.com and a member of our team will assist you with your order.

We're so sorry to learn this! 😥. Rest assured, your satisfaction is our top priority, and we're committed to making this right for you. Please allow us to make this right and ensure you receive the correct order as soon as possible. Please take a ph

What do I do if I receive the wrong order?

Refunds, Returns, and Exchanges

My discount code is not working

What forms of payment does Dēpology accept?

I want to collaborate with your brand, who do I contact?

I have a general question about my order.

Do you offer pre-order on out-of-stock items?

General Questions

Can I update my order after it's been placed?

Where does Dēpology ship from?

How long does an order take to deliver?

How can I check the status of my order?

The delivery status shows it's delivered, but I don't have it.

Why was my package returned to sender?

Shipping & Delivery

Refunds, Returns, and Exchange Policy

How do I process a Return or Refund?

What do I do if I received a damaged item?

Is Dēpology cruelty-free?

How do I layer Matrixyl® 3000 Collagen Serum and Peptide Complex 10% Argireline™ Peptide Serum?

Can I use Vitamin C or acids with Matrixyl or Peptide?

The Power C Antioxidant Radiance Boosting Serum smells different. Is this normal?

Serums

Are the patches safe?

Does the micro darts hurt?

How long should I apply the micro dart patches for?

Where are the micro patches made?

Can I use the patches while pregnant or breastfeeding?

Safe Usage

How are the micro dart patches packaged?

Are micro dart patches for the under eyes only?

How do I know if these patches are right for me?

Skincare Patches

What's the difference between Peptide Eye Cream and Peptide Eye Stick?

Which goes first? Moisturizer or Serum Stick?

Serum Sticks

What products cannot be used with the Matriplex™ Peptide Intense Cream?

Can I use Anti-Aging Retinol Night Cream during pregnancy?

Face Creams & Eye Creams

Product Questions

What is Dēpology?

How did Dēpology start?

Why is Dēpology different?

General Information

How do I cancel my subscription?

How to purchase a subscription?

SMS Notifications

Subscriptions

Do you offer wholesale?

Wholesale

What do I do if I receive the wrong order?Updated a year ago